Refund & Return Policy 🎂

At Cake Castle, customer satisfaction is our priority. Please read our refund and return policy carefully before placing an order.

Overview

Cake Castle specializes in freshly baked cakes, desserts, cupcakes, and celebration products. Since many of our products are perishable and made-to-order, returns and refunds are handled according to the conditions below.

Return Eligibility

To be eligible for a return or refund:

• The issue must be reported within 24 hours of delivery.
• The product must remain unused or mostly unused for inspection purposes.
• Proof such as images or videos may be required.
• Refund requests are reviewed individually based on the situation.

Non-Returnable Items

The following items are generally not eligible for return or refund:

• Customized or personalized cakes
• Theme cakes prepared specifically for customer orders
• Products damaged after successful delivery
• Orders with incorrect address or contact details provided by the customer
• Products delayed due to recipient unavailability

Damaged or Incorrect Orders

If you receive a damaged, incorrect, or defective product, please contact us immediately with clear photos or videos of the issue.

After verification, Cake Castle may offer:

• Replacement product
• Partial refund
• Full refund (if applicable)

Order Cancellation

• Orders may be cancelled only before preparation begins.
• Same-day delivery and customized cake orders may not be eligible for cancellation.
• Once baking or preparation starts, cancellation requests may be declined.

Refund Processing

Approved refunds are processed to the original payment method within 5–7 business days.

Processing time may vary depending on your bank or payment provider.

Delivery Responsibility

Customers are responsible for providing accurate delivery information including:

• Recipient name
• Phone number
• Complete address
• Landmark details

Cake Castle is not responsible for delays or failed deliveries caused by incorrect customer information.

Product Quality & Storage

Cakes and desserts are perishable products and should be stored under proper refrigeration conditions after delivery.

Cake Castle is not responsible for quality issues arising due to improper handling or storage after delivery.

Contact Us

For refund, return, or order-related support, please contact us:

• Cake Castle
• Email: support@cakecastle.co.in
• Phone: +91-9019104736
• Website: https://cakecastle.co.in

Last Updated: May 29, 2026