Privacy Policy 🔒

Your privacy is important to us. This Privacy Policy explains how Cake Castle collects, uses, stores, and protects your information when you use our website and services.

Who We Are

Cake Castle is an online cake and dessert ordering platform offering freshly baked cakes, pastries, cupcakes, and celebration treats across Bangalore.

• Business Name: Cake Castle
• Website: https://cakecastle.co.in
• Email: support@cakecastle.co.in
• Location: Karnataka, India

What Personal Data We Collect

We collect certain information from customers and visitors to provide food ordering services, improve user experience, and maintain website security.

Personal Information

• Full name
• Email address
• Phone number
• Billing & delivery address
• Account login information
• Order & transaction details

Technical Information

• IP address
• Browser type
• Device information
• Cookies and usage data
• Website interaction details

Payment Information

Payments are securely processed through trusted third-party payment gateways. Cake Castle does not store debit card, credit card, or banking details on its servers.

Why We Collect Your Data

• To process and deliver customer orders
• To provide customer support
• To improve website functionality and performance
• To send order updates and notifications
• To prevent fraud and unauthorized activities
• To comply with legal obligations

Comments

When visitors leave comments on the website, we collect the information displayed in the comments form along with IP address and browser details to help spam detection.

Media Uploads

If users upload images or media to the website, those files may become publicly accessible. Users should avoid uploading images containing embedded location data (EXIF GPS).

Contact Forms

When you contact us using our website forms, we may collect:

• Name
• Email address
• Phone number
• Message details

Contact submissions are retained only for customer support purposes and are not used for unrelated marketing without consent.

Cookies

Cake Castle uses cookies to improve website functionality and customer experience.

Cookies may be used for:

• Remembering login sessions
• Saving shopping cart information
• Website analytics
• User preferences

Users may disable cookies through browser settings, though some features may not function properly.

Analytics

We may use analytics tools such as Google Analytics to understand website traffic and user behavior.

• Pages visited
• Time spent on website
• Device and browser details
• General geographic location

Who We Share Your Data With

We may share limited data with trusted third-party providers required for operating our services:

• Payment gateways
• Delivery partners
• Hosting providers
• Analytics providers
• Customer support tools

Third-party services may maintain their own privacy policies.

How Long We Retain Your Data

• Customer orders for accounting and legal purposes
• Contact form submissions for support purposes
• Analytics records for performance analysis
• Account information until deletion request

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw marketing consent
• Request a copy of stored data

To request data access or deletion, contact us at:
support@cakecastle.co.in

How We Protect Your Data

• SSL encryption
• Secure payment gateways
• Protected hosting environments
• Restricted administrative access
• Regular software updates

Data Breach Procedures

In case of a data breach, we may investigate the issue, secure affected systems, notify affected users if required, and work with security professionals to prevent future incidents.

Automated Decision Making

Cake Castle does not use automated decision-making systems or profiling that significantly affect users.

Contact Information

For privacy-related concerns, contact:

• Cake Castle
• Email: support@cakecastle.co.in
• Website: https://cakecastle.co.in

Consent & Updates

By using Cake Castle, you consent to this Privacy Policy and agree to the collection and use of information described above.

We may update this Privacy Policy occasionally. Updates will be posted on this page with a revised effective date.

Last Updated: May 24, 2026